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UK Enterprise Broadband Index

UK Enterprise Broadband Index

UK Enterprise Broadband Index
31 October 2017

The CBNL UK Enterprise Broadband Index 2017 report is based on a survey of 200 businesses and highlights the gap between their connectivity demands and the services they receive.

Of those surveyed, almost unanimously, 89% of businesses said they would consider switching to wireless broadband.

In addition, every respondent admitted that poor broadband has negatively impacted their performance over the last two years, yet more than half (56%) have not changed provider.

The findings reveal that UK businesses currently face significant challenges in sourcing and switching connectivity providers, which highlights the enormous market opportunity that exists for disruptive wireless carriers.

For example, half of businesses (47%) are not receiving the broadband speeds advertised by their provider.

One-in-three businesses (35%) said that they have been negatively impacted by slow broadband speeds, and a further 34% experienced significant periods of network downtime.

Businesses are looking for faster and more reliable broadband options, yet half (56%) choose to remain with their current providers.

One-in-three (32%) want to avoid disruption, 23% are tied into lengthy contracts, while 16% are restricted to services provided as part of a building lease.

Moreover, 10% suggested they would change at the earliest opportunity, demonstrating a real appetite for viable alternatives.

The research highlights the significant market opportunity for disruptive carriers, with 89% of companies stating they would consider moving to wireless services if the speed and reliability was comparable to, or greater than, their existing broadband.

With pre-5G fixed wireless commercially available, carriers have an immediate opportunity to leverage more agile and cost-effective solutions that can quickly address this demand.

Furthermore, the data also highlights the benefits that 26GHz can bring to the UK enterprise market and the value of Ofcom’s recent decision to call for inputs to inform their ongoing programme of work to make spectrum in the band available for 5G wireless networks.

The survey shows that increasing the availability of the millimetre wave bands, such as this, is vital to stimulate broadband investment across global markets, enabling operators to unlock the capacity of high band spectrum and bring more competitive services to market.